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Have a question or issue? We're here to help.
Response Time
We typically respond within
24–48 hoursFrequently Asked Questions
How do I withdraw my NovaCoins?
Go to the Withdrawals page in your dashboard, select your payment method, enter the amount, and submit. We process withdrawals within 24–72 hours.
What is the minimum withdrawal?
Minimum is 100 NC for Binance, FaucetPay, and Trust Wallet. For PayPal, the minimum is 1,000 NC ($1.00).
How long does it take to receive my payment?
Withdrawals are reviewed and processed manually within 24–72 hours after submission.
My withdrawal was rejected — what do I do?
Check the reason in your withdrawal history. Common reasons include incorrect payment details or suspected fraud. Contact us if you believe it was an error.
Can I have multiple accounts?
No. Multiple accounts are strictly prohibited and will result in a permanent ban and forfeiture of all earnings.
How does the referral program work?
Share your unique referral link. When someone registers using your link and completes qualifying activity, you earn a bonus of 500 NovaCoins.
Before contacting us
Please check the FAQ above — most common questions are answered there. For withdrawal issues, always include your username and withdrawal ID in your message.